How to Fix Audio Quality Problems

If you are experiencing bad audio quality while on a call, there are a few reasons why this is happening.


1. Bandwidth

2. Jitter

3. Interference

4. Internet Problems

5. Network configuration

6. Firewalls

7. Faulty Equipment


Business users should have enough download/upload capacity to accommodate office needs. VoIP calls, video streaming, web browsers, and email transfers all require downstream throughput. Upload speed is critical for making VoIP calls, sending large files, and hosting websites. The number of employees that use the service (and for what purpose) should also be considered.

To find out if your download/upload or Jitter results are the cause of the audio problems, always run a VOIP Speed test. Click here to run a test using our online tool:


If your results come up with Jitter above 1, this can affect your audio quality.  Please see the attached document (Jitter Resolution.pdf ) to address the problem.


If you need assistance please contact our support team.


To create a support ticket go to help.activepbxcom or email us at

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