If you are currently on the newest platform and have Office Manager/ Call Center Supervisor user scope on the web portal (cp.activepbx.com) and would like more information on managing Call Center Reports, please see the attached document.
NOTE: In order to have Call Center Reporting enabled, it must be part of your plan. Eligible plans are only for Enterprise. See all plans HERE.
If you have any questions, please contact our support team at 786-718-1820 option 1, or create a support ticket by sending an email to firstname.lastname@example.org