Are you experiencing dropped calls while using this application?
This is likely happening when the phone switched from cellular data to WIFI or vice versa.
This is an industry-wide issue where mobile communication apps can suffer when moving across various networks like 3G/LTE/WIFI etc, just because of the nature of the networks and their various IP handling settings. Not to mention that their bandwidth, quality, and cell tower handling can vary from provider to provider (T-mobile, AT&T, Verizon, etc). These are variables out of our control, but we can certainly work around them.
The ActiveDial Mobile app works best “OVER DATA” (aka VoIP) when it’s on a stable WIFI network or strong LTE connection and the user is stationary. When a user intends to be commuting across various networks, we highly suggest using the Cellular Callback feature of the app. This is where the PBX would call the user’s cell phone number and create a bridge to the destination number. This bypasses the data/WIFI network and uses the phone’s native cellular connection. The cellular providers do a much better job on juggling native cell calls over multiple cell towers when on-the-go. This also eliminates the variable of moving in and out of WIFI networks which could cause an unwanted disruption.
Our suggestion on how to use ActiveDial Mobile App on a day to day basis:
- Inbound: Use the find-me/follow-me feature of the PBX extension so that the call is simply forwarded to your cell phone with the option to accept/decline. This is modified on the control panel cp.activepbx.com
- Outbound: Open the ActiveDial Mobile app and can see things like call history from the PBX, access phone book, and when calling someone, use the Cellular Callback feature so it uses your native cell phone line as opposed to data.
On iOs Devices:
On Android Devices:
Please note that Android devices will display the caller ID of your cellphone instead of what's reflected on your user's extension.