Knowledge Base

Phone User Guides

• Cisco- SPA 300, 301, 303
• Polycom- VVX 201
• Polycom- VVX 300, 310
• Polycom- VVX 400, 410
• Polycom- VVX 500
• Polycom- VVX 600

See all 8 articles

Configuration Portal Help

• Call Center Reporting Guide
• Call Queue Configuration
• General User Guide

Billing and Customer Service

• Multi Device Extension Guidelines

Phone Setup

• Cisco SPA 112- Fax ATA Setup
• Cisco SPA Series
• Polycom- Do Not Disturb Feature
• Polycom- Factory Reset & Provisionining
• Polycom- Group Paging Setup
• Polycom- Push to Talk (PTT) Setup

See all 7 articles

Softphone Setup

• ActiveDial Desktop- Computer Application
• ActiveDial Desktop- Conference and Video Calls
• ActiveDial Mobile- Cellphone Application
• Desktop Softphones- X-Lite
• Mobile Softphone- Bria- Android- Installation Guide
• Mobile Softphone- Bria- iPhone- Installation Guide

See all 7 articles

Router/Firewall Setup

• ActivePBX Router Compatibility Tables
• Firewall Settings
• Netgear CG3000DCR Comcast Gateway
• SonicWall Firewall

Audio Quality

• Bad call Quality

Internet Fax and Devices

• Internet Fax Service

ActiveCRM

• Integrate ActivePBX with Zoho CRM Natively