Knowledge Base

Phone User Guides

• Cisco- SPA 300, 301, 303
• Polycom- VVX 201
• Polycom- VVX 300, 310
• Polycom- VVX 400, 410
• Polycom- VVX 500
• Polycom- VVX 600

See all 9 articles

Configuration Portal/Control Panel Help

• Attendant Console
• Auto Attendant Management
• Auto Attendants- Setting Up Greetings
• Call Center Reporting Guide
• Call Forwarding from Call Queues
• Call History

See all 17 articles

Billing and Customer Service

• Courtesy Extension Guidelines
• Porting
• Multi Device Extension Guidelines

Phone Setup

• Cisco SPA 112- Fax ATA Setup
• Cisco SPA Series- Provisioning
• Grandstream GXP2124- Message Waiting Indicator
• Grandstream- Provisioning
• Polycom- Do Not Disturb Feature
• Polycom- Factory Reset & Provisionining

See all 12 articles

Softphone Setup

• ActiveDial Desktop – Bulk Contact Upload
• ActiveDial Desktop- Computer Application
• ActiveDial Desktop- Conference and Video Calls
• ActiveDial Mobile- Cellphone Application
• ActiveDial Mobile- Connection Issues Suggestions
• Desktop Softphones- X-Lite

See all 9 articles

Router/Firewall Setup

• ActivePBX Router Compatibility Tables
• Firewall Settings
• Netgear CG3000DCR Comcast Gateway
• SonicWall Firewall

Audio Quality

• Bad call Quality

Internet Fax and Devices

• Internet Fax Service

ActiveCRM

• Integrate ActivePBX with Zoho CRM Natively
• ZohoCRM- Phone Bridge- Technical Support